End to End Solution for Property Maintenance, Turns and Renovations

Ken Murai, Founder and CEO, FacilGo and Brad Chandler, VP of Sales and Customer Success, FacilGo
Ken Murai, Founder and CEO, FacilGo and Brad Chandler, VP of Sales and Customer Success, FacilGo

Ken Murai, Founder and CEO, FacilGo and Brad Chandler, VP of Sales and Customer Success, FacilGo

CA-based FacilGo® provides end to end solutions for maintenance, turns and renovations. Real estate companies and their supplier/contractor partners use the platform to solve problems, negotiate, and transact.

With unparalleled capabilities, FacilGo ignited several success stories in the student housing, multi-family, and single-family real estate markets. In one instance, FacilGo assisted Wood Partners—the largest multi-family developer in the U.S.—to enhance the speed and efficiency of their property maintenance processes by implementing FacilGos procurement solution.  Wood continues to work with FacilGo to develop and implement additional modules to improve efficiency. Klingbeil Capital Management implemented FacilGo's Inspection solution to aid asset management and expand asset transaction value.

Riding on the coattails of a multitude of similar successful collaborations, FacilGo is perfectly poised to transform the way property managers handle the maintenance, turn and renovation tasks of their assets. Moving ahead, FacilGo aims to expand the functionalities of its offerings by ensuring timely information sharing and additional collaboration avenues for its clients.

Traditionally, the upkeep and inspection processes of real estate involved maintenance personnel, suppliers, residents, and property managers doing manual tasks. For decades, consolidating the information from these people has been one of the most complex problems in property management.

Today, even as PropTech solutions try to improve the speed and efficiency of manual tasks, the disjointed modules of property management software prevent property owners from seeing the complete picture.

Facilgo mitigates this lack of clarity through an end-to-end solution that enhances the efficiency of the overall maintenance process—from inspections to resident charges.

Ken Murai, Founder and CEO of Facilgo explains, Property managers gain the ability to receive timely information, collaborate with peers and suppliers, and efficiently move from one step of the process to the next.”

Property staff use FacilGos Remote Maintenance moduleto communicate with residents by way of text messages and pictures while performing a service request/work order. This protects property managers and their residents’ privacy while documenting communications within the service request/work order. Maintenance staff can send pictures of unknown items to suppliers who then provide purchase advice. We introduce better ways to operate efficiently”, states Murai.

In addition to enhancing maintenance and inspection processes, FacilGo helps companies manage and execute the financial and project-related tasks during renovations.

FacilGo’s collaborative technologies provide a comprehensive solution for directing the actions of maintenance staff while also allowing property managers to proactively handle resident queries. This reassures the owners that operational expenses are proactively managed while tenant retention/occupancy remains high,” adds Murai.

He highlights the core competencies of FacilGo by explaining how his solution helps property managers perform move-out inspections. FacilGo connects maintenance personnel to the right provider for replacement items or service actions. It consistently uses the collected data and optimizes the steps of the process:

• Showshow to purchase the right products
• Notifies the best-suited service vendors
• Records and communicates workmanship issues
• Records the newly purchased fixed assets
• Manages useful life and warranties for efficient document charge backs

Now residents rest easy because they gain a clear understanding of deposit retentions while the property staff and related parties are updated on all the performed turn tasks through a common set of matrices.

These dynamic turn matrices allow property staff to viewturn progress, budget impact, and more, to make proactive decisions,” says Murai.

FacilGo is the only solution that leverages information gathered from each step of a propertys maintenanceprocess to take the next step. As a result, property managers create more value in the management of their real estate assets. FacilGonext stepfunctionality guides maintenance and inspection staff to the right vendors/suppliers based on their inspection results.

Murai said, With our roadmap in place, we plan to expand our platforms capabilities delivering solutions to add efficiencies across many markets.”